The Platform provides advisory services for the benefit of selected and registered CSOs on the Platform.
Depending on the method of provision, consulting services include 3 types of consultations:
- consultation via online chat;
- consultation via telephone call; And
- consultation through a personal meeting with a consultant.
Consultation via online chat is provided in two forms:
- in any form;
- in a structured form that contains the name, number and date of adoption of the regulatory legal act referred to by the consultant, relevant provisions, articles, parts, paragraphs from this act, the consultant’s response and additional practical information, if available and necessary.
Consultation via telephone call and/or personal meeting is provided through booking available time slots on the Platform for such consultations. The platform provides 5 (five) consultations per day.
It is important to understand that consulting services do not imply detailed responses from consultants, representation in government agencies, courts, or drafting of legal documents.
Consultation is provided in a concise format that allows you to:
- get a short answer to the question asked;
- learn the algorithm of actions necessary to solve the legal problem that has arisen;
- receive recommendations, in particular practical ones, to understand the full picture;
- receive recommendations on persons/organizations who can provide further legal assistance in a given direction;
- obtain the necessary current regulations of the Republic of Tajikistan, as well as samples of the requested documents, if such samples are available.
- Consultants provide consultations in shifts, 5 days a week, from Monday to Friday. Consultants do not provide consultations on Saturday and Sunday. Consultants also do not provide advice on non-working holidays established by the legislation of the Republic of Tajikistan.
- Consultations are provided from 09:00 to 17:30 Dushanbe time.
- The platform accepts and processes up to 5 (five) requests for consultation per day. The platform accepts and processes requests received before 15:00 of the current day.
- Requests received in excess of 5 (five) and/or after 15:00 are automatically transferred to the next day by the Platform and accepted for processing in the order they were received.
- Consultations are provided primarily via online chat. Online chat allows you to send a request for consultation in text form and receive a response (in free or structured form, as you choose) in the chat window that appears.
- The platform also includes the ability to book a time slot for consultation through a phone call or a personal meeting with a consultant. The platform provides a limited number of options for such reservations.
- When making a telephone call, the person booked by the call must contact the consultant at the reserved time at the PRC contact number: 2-34-85-95.
- For a personal meeting, the person booked for the meeting must appear at the booked time at the address of the PRC: Republic of Tajikistan, Dushanbe, st. N. Karabaeva, building 65, 3rd floor, room 2.
- For the purpose of maintaining quality in the provision of consultations, the Platform provides a function for assessing the usefulness and quality of the consultation. Thus, after receiving advice, the user needs to evaluate the advice received. Evaluation of the consultation is mandatory. Subsequent consultation will not be available to a user who has not assessed the quality and usefulness of the previous consultation.
- By registering on this Platform and requesting a consultation, users express their consent to the processing of their personal data, the personal data of their beneficiaries, as well as any other confidential information. Obtaining consent to the processing of personal data of users’ beneficiaries is the responsibility of users. Neither the Platform nor the consultants are responsible for the personal data of users’ beneficiaries disclosed on the Platform without the consent of the beneficiaries.
- Consultants do not bear any responsibility for the correctness, accuracy and/or effectiveness of the advice provided. Consultations provided on the Platform are advisory in nature only, and express the personal opinions of consultants and their understanding of the legislation of the Republic of Tajikistan, which are based on the knowledge and practical experience of consultants as lawyers. The decision to follow or not follow the consultations is made by users independently.
- Information about the Platform, about the services provided by the Platform, about consultants and about the procedure for obtaining consultations is posted on the Platform. The platform also contains certain regulations, contact information of the Law Center for inquiries and contacts of lawyers, government lawyers, specialized organizations and other persons providing legal assistance, both free of charge and on a reimbursable basis.